Free Pick-Up and Delivery Frequently Asked Questions
Elite Cleaners Free Pick-Up and Delivery Service Frequently Asked Questions
How much does the pick-up and delivery service cost? There is no charge for our pick-up and delivery service. The prices are the same as the prices in our stores.
How Do I Pay for My Cleaning? All of our Pickup and Delivery customers will pay securely with a credit card on file. For everyone's security and protection delivery personnel cannot collect payments. The card on file will not be charged until time of delivery.
What is the schedule for pick-up and delivery? Customers are set-up on a convenient Monday/Thursday or Tuesday/Friday schedule. Garments picked up on Monday will be delivered on Thursday and garments picked up on Thursday will be delivered on Monday. You will receive a friendly reminder text the evening before your scheduled days asking if you would like for us to stop by. If you reply YES to the text you will be added to our list for pick-ups.
Are all of your services offered for Pick-up and Delivery? Yes! Our pick-up and delivery customers may take advantage of all services offered by Elite Cleaners at the same great prices. This includes household items (bedspreads, comforters, etc.) leather and suede, simple alterations and more. Coupons and discounts offered in-store will not be applied to delivery orders.
Where do I put my garments to be picked-up? If you have one of our green Elite Cleaners bags just set it on your front porch the morning of your scheduled pick-up. If you do not have a bag, no worries, a laundry bag or trash bag will work. We will always bring you a new bag when we drop off your cleaning.
What if I have a special request? The easiest way is to simply put a handwritten note in your bag, or you can send us a text message and we will reach back out to you to confirm your request. To reach us by text - 1-334-432-8979
Still have questions? If you have any questions or concerns give us a call at 704-296-9336 or you can reach us by email firstname.lastname@example.org